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Human Learning Systems


A Complexity Friendly Approach to Public Services

Complexity, human relationships and continuous learning


The Centre for Public Impact’s Vision for Better Government talks about the importance of complexity, human relationships and continuous learning.

This is what the Human Learning Systems approach to public management explores. In partnership with Collaborate, Dr Toby Lowe’s research at Newcastle Business School with public and voluntary sector leaders and managers to develop a different way to do public management.

It is based on three key principles:


1. Allowing public servants to be Human

Focusing the attention of public servants on building relationships with those they serve – to understand their strengths and needs, and respond appropriately to whatever those are. This means liberating public servants (and those they serve) from attempts to control their work from above, and instead focuses on building trust at all levels.

2. Creating continuous Learning

In situations of uncertainty, we do not know what the ‘right’ thing to do is. There is no manual to operate from. So everyone must learn, as they go. It is the job of managers to create emergent learning environments and practices.

3. Nurturing healthy Systems

Healthy systems are ones in which different actors are able to coordinate and collaborate effectively. And healthy systems produce good outcomes. They are characterised by trust, openness and honesty. It the job of leaders (at all levels) to create and nurture healthy systems.

Explore a new way to do public management


Public Service for the Real World


Are you fed up with being managed by targets that don’t reflect the lives of the people you help? Or writing plans and budgets that you know are a fantasy? If so, you can choose to do public management differently.

A group of people and organisations, including the Centre for Public Impact, have come together to help make the Human Learning Systems approach the “new normal” for doing public management.

Explore what we've learned in our e-book, Human Learning Systems: Public Service for the Real World.

Read the e-Book

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Have a public impact story to share? Get in touch to let us know. We’re looking forward to hearing from you.

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