What we learned in 2022
As a learning partner, we think of our work as more than just individual projects. This means we regularly bring together what we learn, identify broader trends across our projects, and reflect on what it all means.
Reflect and reimagine explores those connections made by our North America office, and dives into key takeaways that public servants and organizations that work with government can implement to better drive the results that matter for their communities.
In 2022, CPI in North America worked with over 50 governments, 550 public servants, and 3300 residents. We dove deep into public impact with King County in Washington; fostered a culture of learning among public school teachers and officials as they responded to COVID-19 in D.C.; worked with multiple levels of government to embed principles of legitimacy and innovation into their cultures; and helped cities across the country identify data tools to prioritize equity in their work.
What people said about their work with CPI in 2022
"I was more risk-averse prior to participation in Failing Forward; however, I now am constantly looking for low-stakes opportunities to enact changes that will have lasting impactful changes for the culture of our agency and our service delivery model. By not fearing change, we are growing our potential to make a difference in both our workforce and the lives of our residents.”
"Before [participating in CPI's Reimagining Public Value program], it felt taboo for workers to go into management's office and talk to them - now it's happening more. You get them talking, and you realize it's not that scary- and you get to know that personal side of people." Reimagining Public Value Program Participant."
"We (government employees) must show up and be present with clear intentions, honesty, acknowledgment of past hurts, and listening ears as the first step to humanize and demystify."
“When the script changes week to week and there is an influx of new information from different sources - what’s been most helpful for me is to have the platform to network with other ops leaders who are getting the same info and try to figure out best practices.”
"We are excited to build relationships in a setting for which the expectation is learning together. We know that our new Peer Learning Network will be tackling thorny issues, so it’s critical to have a safe space to name challenges without the pressure of performing – and being supported if things don’t work as planned, working towards sustainable and scalable approaches."
Our key learnings
I. Mindsets: Shifting how governments approach problems & develop solutions
Innovation is a mindset, not a clear process - a combination of methodologies, tools, and organizational culture enable governments to solve sticky challenges.
II. Mindsets: Shifting how governments approach problems & develop solutions
To bring innovative mindsets to life, governments must prioritize experimentation over mastery of theory.
III. Relationships: Prioritizing & developing meaningful connections
Governments must build trust with residents and communities before they are able to truly co-create solutions.
IV. Culture change: Incorporating new ways of being & working into an organization
The ‘secret sauce’ for governments to successfully implement and sustain culture change is a combination of top-down and bottom-up empowerment.
Our programs, partners, and funders
The Opportunity Project for Cities
Using data and co-creating community solutions.
The Opportunity Project for Cities brings together governments, community leaders, and tech volunteers to address local challenges through the power of open data and community engagement.
Reimagining Climate Action in Cities
Helping cities lead the charge towards a net zero resilient future.
A CPI global initiative to help city governments mobilize cross-sector collective action and drive the transformation needed to accelerate action on climate change, supported in part by our team in North America.
Supporting collaborative government innovation.
A program, executed in partnership with the Bloomberg Center for Public Innovation, that supports interdisciplinary teams to build core innovation capacities as they design, test, and prototype solutions to a pressing city problem.
Earned Legitimacy Learning Cohort
Rebuilding trust in government.
A program during which governments work to address harms experienced by marginalized communities, dismantle inequitable power dynamics, and rebuild trust.
D.C. COVID-19 Response Collaborative
Responding to COVID-19 in schools.
A "peer learning network" that worked to build a framework for D.C. schools to help each other navigate the rapidly evolving challenges of COVID-19 testing and tracing in schools.
City Leadership Initiative
Fostering design-based government innovation.
CPI supported two cohorts of a capacity-building track of the Bloomberg-Harvard City Leadership Initiative, which expands cities' ability to think outside the box, center residents, more effectively tackle challenging problems.
Download the report
Are you a public servant? Do you work with governments? Download Reflect & reimagine for recommendations to help you drive better outcomes for your community, gleaned from our work with over 50 governments in 2022.
Also, learn more about the programs we were a part of and a sneak peek at what's coming next for CPI in North America.