A government practitioner's guide to better success metrics
By Marc Hébert
28th September, 2021
Marc K. Hébert is an anthropologist working with teams to develop and apply research that produces better public services. He has spent nearly 15 years researching or practicing public sector service design, including leading an Innovation Office in the San Francisco government. He believes rapid ethnography and design futures can help organisations understand and use their data more effectively and equitably.