Washington D.C
Failing forward in action
"I am seeing the development of more workgroups within the agency that are inclusive and represent the voice of the agency and this will greatly impact efforts toward process improvement."
Top barriers to Failing Forward
Little time to reflect and learn when things aren't going to plan
Exclusion of frontline workers from decision-making processes
Lacking empowerment of frontline workers in their existing responsibilities
Top ideas to embrace Failing Forward
Reduce unnecessary or redundant meetings
Reduce unnecessary or redundant meetings
Create processes to share frontline workers' strengths and providing more feedback
How to Fail (Forward)
A framework for fostering innovation in the public sector.
Drawing on our experience working with six local governments, we first investigate why it is so difficult for those in local government to learn from failures. Second, we consider what department leaders can do to build the conditions in which they and their teams can fail forward.