Learning how to listen
We help public servants and citizens listen better to one another by bringing government, the workforce and society together to reimagine what their lives, places and futures can be in trusted spaces where everyone matters. But first, we need to learn how to listen, as we have been doing with partners across the UK and finding vital insights that have too often been missed.
Why this matters
We cannot know the right answers if we cannot really hear people or if we see listening as a tick-box, passive exercise.
Brexit and reactions to government decisions over the management of coronavirus demonstrate the need to really know all parts of your community and country.
Yet so many are seldom heard or lack the trust to engage, collaborate and participate. To date, listening has been done badly and has damaged trust.
Over the past five years we have been learning how to listen better and we see the potential listening has for building relationships, empathy and understanding. People do want to contribute and do want their places and country to succeed and when they feel heard and understood they feel more valued, counted and a greater sense of belonging too.
What we can do
CPI can help you to learn better listening methods and experiment safely with your workforce, communities and service users to make listening have real purpose while building relationships and collaborations for learning and adapting.
Our listening work has shown that those often assumed to be the least capable or motivated want to be heard and want to help others be heard too.
Your communities are ready, are you?
Research & case studies
Learning to listen workshops
Recent listening work
Leaning to Listen
Why the so-called “hard to reach” may hold a key to the pandemic recovery – and how government could be listening more inclusively.
Understanding what legitimacy means today and what governments can do to strengthen it.
Tackling challenges together
Assessing citizen engagement in action – and the digital divide.
Supporting transitions in later life
Understand what can be done to support the emotional wellbeing of people transitioning into later life.
Listen, learn & adapt
We are helping government and public sector organisations to tackle the complex challenges they face, equipping changemakers with the confidence, tools and mindsets to listen, learn and adapt in these fast-changing and unpredictable times.
Successful 21st Century governments and public services are those that are able to continuously learn and adapt in the face of complex, dynamic environments and challenges.
Learn to listen again
Whether you work in government, public sector, the third sector or are a foundation seeking to be both effective and legitimate in order to shift thinking towards a more human government, we can help you.