Rethinking public services for the future

Although there is widespread agreement on the importance of excellence and equity in public services – now and in the future – but thinking and practice on improvement and reform are in urgent need of renewal. Demographic change, inequality, austerity and the ongoing digital revolution are threatening to rip up the rule book of what has gone before.

In this report, Sir Peter Housden, former Permanent Secretary of the Scottish Government and Permanent Secretary of the UK’s Department for Communities and Local Government, turns the page and considers what the public services of the future might look like…