How has a small country like New Zealand made such a global impact when it comes to its use of digital technology to improve government services? That’s just one of the issues we investigate in this latest CPI Podcast.

We hear from Maria Robertson, who serves as deputy chief executive, service delivery and operations, in the country’s Department of Internal Affairs about rethinking public services as a whole, rather than just digitising them. We also talk about New Zealand’s continuous development of digital services, empowering the frontline and why they are interested in “intelligence” – not just artificial intelligence…

 

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