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Kansas City

Failing Forward in action

"I believe that this will empower staff to make changes without a fear of failure and with the ability to bring changes to upper management."

Kansas City Government Employee

Top barriers to Failing Forward

  • Frontline staff lack infrastructure and resources to address failure and share learnings

  • Centretrated power at the management level limits decision making authority and incentives to create change

  • Physical and interpersonal siloes prevent communication about failures both within and across departments

Top ideas to embrace Failing Forward

  • Create a 'no-managers meeting' for staff to safely identify and discuss challenges

  • Improve communication structures within and across teams

  • Create an ideas competition where frontline staff are incentivised to identify failures and propose solutions

How to Fail (Forward)

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