About the project

The Centre for Public Impact is investigating the way in which artificial intelligence (AI) will change outcomes for citizens. We’re interested in how the emerging tools can reshape the way in which governments reach decisions as well how it can reshape government itself.

Public sector organisations across the world are looking to AI to improve their policymaking and service delivery. In doing so, they are contending with two main obstacles: the technology is often over-hyped, and there is public anxiety over the moral and ethical issues it raises. We’re realistic about both concerns, as we demonstrate in our new guide, How to make AI work in government and for people.

Our main conclusion is that in order to be a valuable tool for government and citizens, AI has to possess legitimacy – the deep well of support that governments need in order to achieve positive public impact.

Download the guide

Work so far

We think AI will reshape government in two ways. Firstly, it will change the speed, reliability and quality of government outcomes. Secondly, it will allow us to rethink the way in which government itself is structured. As the landscape rapidly changes around it, government needs to think about these issues now or it risks missing out on the significant benefits this technology offers.

There are, of course, significant risks for governments to mitigate when implementing these tools. How will the quality of the outcomes be verified? How can we be sure that the data used to fuel the outcomes is valid? How can the government ensure the security of the tools and their underlying datasets? And what can we do to control these tools? We’ve set out to understand what AI can do for the public sector, and how to unlock its potential.

To help navigate what lies ahead, we've put together this working paper to help government officials navigate this unfamiliar terrain.

'AI in government' library


At CPI, we have found that there is no place to find out what initiatives exist that use 'AI' in the public sector. We want to change this, but we need your help. We have put together this short survey to gather AI in government examples from around the world. If you are working on, have worked on or know a project that applies AI technologies to a public sector project, please fill in this survey to help us create an 'AI in government' library. You can choose to give your contact detail (to be contacted by anyone interested in your project) or to stay anonymous. If you are interested in seeing what initiatives exist from around the world, have a look at our 'AI in government' library.

Complete the survey

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